Refund & Returns Policy

Overview

At Jitender Tech Shop, we sell digital products and services — software, WordPress plugins, website design, SEO, hosting, domains, business email and SSL certificates. Because most of our products are delivered digitally and cannot be “returned” in the traditional sense, this policy explains exactly when and how refunds are granted.

We want every customer to be completely satisfied. If a JTS product doesn’t work as described, we’ll make it right — either by fixing the issue or issuing a refund in line with the terms below.

💻 Software & WordPress Plugins

All paid JTS software products — including JTS Manager Pro, JTS Tyre Manager, our WordPress plugins and SaaS tools — come with a 7-day money-back guarantee from the date of purchase.

Eligible for Refund

• The software does not function as described in the official documentation.
• A critical bug prevents you from using the core features, and our support team cannot resolve it within 7 days.
• You purchased the wrong product by mistake and have not used the license key or downloaded any premium files.
• The product conflicts irreparably with your WordPress environment, verified by our support team.

Not Eligible for Refund

• You simply changed your mind after downloading the product files or activating a license key.
• You no longer need the product because your business requirements changed.
• More than 7 days have passed since the original purchase date.
• The product was purchased as part of a discounted bundle, flash sale or lifetime deal.
• You lack the technical skills required, and our documentation clearly covered the setup.
• The issue is caused by a third-party plugin, theme or hosting environment not officially supported by JTS.

🚀 Digital Services

This section covers our service-based offerings: Website Design, SEO Services, Google Ads Management, WhatsApp Automation and any custom development work.

Website Design & Custom Development

Because these projects involve dedicated time and resources, our refund policy is milestone-based:

Project Stage	Refund Amount
Before work begins	100% refund of deposit (minus payment gateway fees)
After design mockup approval	50% refund of amount paid so far
After development has started	No refund — project is considered in-progress
After final delivery	No refund, but free bug fixes for 30 days

SEO & Google Ads Management

• Monthly retainers can be cancelled at any time before the next billing cycle.
• No refunds for the current month once work has begun.
• Ad spend paid directly to Google or Meta is non-refundable (governed by their policies).
• If we fail to deliver the agreed deliverables for the month, a full refund for that month will be issued.

WhatsApp Automation

• Setup fees are refundable within 7 days if the integration fails due to our error.
• Monthly subscription fees are not refundable once the service is live.
• WhatsApp Business API fees charged by Meta are non-refundable.

⚙️ Hosting, Domains & Infrastructure

Our infrastructure products (hosting, domains, business email, SSL) are governed by the policies of our upstream providers and ICANN regulations.

Product	Refund Policy
Web Hosting	30-day money-back guarantee on new accounts. Renewals are non-refundable.
WordPress Hosting	30-day money-back guarantee on new accounts. Renewals are non-refundable.
Domain Names	Non-refundable once registered. ICANN rules do not permit domain refunds after registration.
Business Email	Refundable within 7 days if no mailboxes have been created. Otherwise non-refundable.
SSL Certificates	Refundable within 7 days if the certificate has not been issued. Once issued, non-refundable.

How to Request a Refund

To request a refund, please follow these steps. Refund requests submitted through our support desk are typically processed within 5–7 business days.

Late or Missing Refunds

If you’ve received a refund confirmation email but the money hasn’t appeared in your account, please check the following before contacting us:

• Check your bank account again — some banks display refunds with a delay.
• Contact your credit card company — refunds can take 3–5 additional days to post.
• Contact your bank — there is often processing time before a refund appears.

Exchanges

Because we sell digital products, physical exchanges do not apply. However, we do offer the following alternatives:

• Product Swap: If you purchased the wrong software product, we can swap it for another JTS product of equal or lesser value within 7 days.
• License Upgrade: You can upgrade from a Professional license to a Lifetime license at any time by paying the price difference.
• Service Credit: If you’d prefer, approved refunds can be converted into service credit usable across any JTS product — with a 10% bonus.

Gift Purchases

If you received a JTS product as a gift and wish to request a refund, here’s how it works:

• If the purchase was marked as a gift and shipped directly to you, you’ll receive store credit for the value of the refund. Once approved, a gift certificate will be emailed to you.
• If the item was not marked as a gift, or the gift giver had the order sent to themselves to give to you later, we will issue the refund to the gift giver — who will be notified of the return.

Non-Refundable Items

For the sake of transparency, the following are never eligible for refunds:

• Domain name registrations and renewals (ICANN rules)
• Gift cards and prepaid credits
• Third-party ad spend (Google, Meta, etc.)
• Downloadable digital products once downloaded or license activated
• Custom development work once development has begun
• Lifetime licenses and flash sale purchases
• Products purchased more than 30 days ago (unless otherwise stated)